Refund Policy

Returns 
At Nova Ridge, we stand behind our products with a 100% satisfaction guarantee.

For hygiene and safety reasons, we can only accept returns on items that are unopened, unused, and in their original packaging. Once a product has been opened or used, it is no longer eligible for return.

If your order arrives damaged, defective, or you received the wrong item, we are happy to replace it at no additional cost. Just contact us within 7 days of delivery with your order number and a clear photo of the issue.

Exchanges are available for unopened and unused products. Please note that customers are responsible for return shipping costs on exchange requests.

 

 

Best regards,
Nova Ridge Support Team
Customer Experience Department